Clinical ITSM Project Manager

CLINICAL USER EXPERIENCE ANALYST / PROJECT MANAGER (CIS/Symbio Program – 2 Resources Required)

Requisition #: R26-3572 (RQ00372)

Location: Remote (within Canada –
* See Work Model below)

Engagement Type: Contract

Number of Resources required: 2

Rate (CAD): Up to $96.00 per hour / Commensurate with related experience and market competitiveness

Term:  to  (500 working days) with two 12-month extensions available (up to 48-month contract)

Hours per day: 7.50

Security Screening: Standard (Criminal Record Check)

Submission Deadline/Closing Date: August 18, 2026 (12:00 PM Atlantic Time / 9:00 AM Mountain Time)

Tri-global Solutions Group Inc. is seeking two (2) Clinical User Experience Analysts / Project Managers to join our talented Service Delivery team at Service New Brunswick (SNB), Government of New Brunswick.

WORK MODEL: The successful contractor(s) will be able to work remotely, but the should be able to travel to the province of New Brunswick at least once a month throughout the project duration. All work must be performed from within Canada in accordance with network and data security policies. Applicants must be legally authorized to work in Canada (e.g., Canadian citizen or permanent resident).

Standard hours are 8:15 AM to 4:30 PM Atlantic Time, Monday to Friday, excluding observed holidays. Regardless of location, the contractor must adhere to these Atlantic Time business hours.

New Brunswick is undergoing a significant transformation, transitioning from various standalone hospital information systems to a unified, standardized, and integrated Clinical Information Solution (CIS). A key part of this initiative is the optimization and streamlining of the service desk function, ensuring clinical end users have a frictionless experience with service desk and can continue to provide exceptional care in a timely fashion.

As the CIS program matures, the volume and complexity of clinician-facing support interactions — device issues, access requests, application questions, and workflow disruptions — is increasing in parallel with the endpoint fleet. A positive user experience depends not only on well-designed and well-placed devices, but on a Service Desk function capable of resolving issues quickly, consistently, and with minimal disruption to patient care.

This role combines the clinical user-experience focus of a Clinical User Experience Analyst with the process discipline of a Project Manager and the operational rigour of an IT Service Management (ITIL) practitioner. The successful candidate will lead the redesign and streamlining of Service Desk processes supporting the CIS rollout, while continuing to ensure clinicians are provided with endpoint technology and support that is intuitive, reliable, and integrated into their clinical workflows.

Tri-global is seeking the services of two (2) User Experience Analysts focused on Documentation to assist with initiatives related to the standardization and implementation of the CIS.

We require the services of a Clinical User Experience Analyst with a solid Project Management background.

The Clinical Information System (CIS) Consolidation Project is seeking a resource who can operate at the intersection of clinical user experience, IT Service Management, and formal project management, ensuring clinicians are provided with the correct tools and technology to meet their needs, while the Service Desk supporting those tools is redesigned to be efficient, predictable, and clinician-friendly.

In this role, the Clinical User Experience Analyst will be responsible for the following:

• Elicitation of Clinical User Experience Requirements:
  Engage clinicians across the province in various clinical settings to understand needs and requirements, and how support processes can be optimized to match their workflows. Travel throughout the province and on-site assessment work may be required.
• Service Desk Redesign & Streamlining:
  Lead a current-state assessment of existing IT/Clinical Service Desk processes (intake, triage, escalation, resolution) and design a streamlined, ITIL-aligned target state — including Incident, Request, Problem, and…