IT Level One Technician

IT Technician
Full-time (40 hours per week)

Districtwide

• High school diploma or equivalent.
• Genuine interest in technology and a strong willingness to learn new technical skills.
• Positive attitude, strong work ethic, and a commitment to providing excellent customer service.
• Good communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Basic familiarity with computers, Chromebooks, and common software applications preferred.
• Previous experience in technical support, customer service, or an educational environment preferred.

• Provides technical support to students, teachers, administrators, and staff throughout the district.
• Responds to, documents, and resolves technology support requests using the district's help desk ticketing system.
• Troubleshoots computer hardware, software, printers, user accounts, and basic network connectivity issues.
• Installs, configures, maintains, and repairs district-owned computers, Chromebooks, iPads, and other technology equipment.
• Assists with the setup, maintenance, and troubleshooting of classroom technology, including interactive displays, projectors, document cameras, and audiovisual equipment.
• Provides technical assistance with district-supported educational applications, Google Workspace, and other software platforms.
• Assists with routine user account support, including password resets, account access, and login issues.
• Prepares, deploys, collects, and maintains student and staff technology devices throughout the school year.
• Performs basic hardware repairs and coordinates warranty repairs or equipment replacements as needed.
• Maintains accurate technology inventory records, including device assignments, equipment locations, and repair histories.
• Assists with software installations, updates, and device management using district-approved tools and procedures.
• Troubleshoots basic wired and wireless network connectivity issues and escalates complex problems to appropriate IT personnel.
• Assists with technology setup and support for state testing, school events, meetings, and presentations.
• Supports district technology projects, equipment replacements, classroom moves, and summer technology preparations.
• Provides timely and courteous technical assistance to minimize disruptions to classroom instruction and district operations.
• Documents troubleshooting procedures, completed repairs, and technical solutions for future reference.
• Identifies and promptly reports suspected cybersecurity incidents, phishing attempts, and potential security concerns.
• Follows district cybersecurity procedures and protects the confidentiality of student, staff, and district information.
• Collaborates with other IT department personnel and escalates complex technical issues when appropriate.
• Demonstrates initiative, adaptability, and a willingness to learn new technologies and improve technical skills.
• Maintains a positive, patient, professional, and service-oriented attitude when interacting with students, staff, and administrators.
• Follows all Board of Education policies and district technology procedures.
• Performs other related duties as assigned by the administrator(s).