Quality Manager

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer##
** About TTM
** TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at
** Scope:
** The Quality Manager handles Customer quality issues to include overseeing Quality Engineers with Customer Returns (RMAs), Quality Concerns, and Customer Corrective Actions (SCARs).  Addressing Customer Complaints as they relate to the quality of the parts and paperwork and works with all levels in the organization to implement improvements to improve overall Quality Results.
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* Duties & Responsibilities:

** (including but are not limited to)
* Communicates directly with Customers to resolve quality issues.
* Oversees all aspects of Customer Returns to include issuing RMAs, processing RMAs and following up on RMAs until closed.
* Supports QE responses to Customer Corrective Action requests in writing by investigating root cause and determining/implementing mistake proof corrective actions.
* Responds to customer complaints, i.e. emails. phone calls and visits in a timely manner.
* Supports customer visits and conference calls as they relate to Quality.
* Analyzes data to look for and monitor trends.
* Prepares reports as required using analytical tools, problem solving techniques and fact based information.
* Works with Planning Engineering on customer Quality Requirements to ensure proper flow down of information on Shop Travelers and improvements to Shop Flow communications.
* Works with all levels within the organization to communicate and ensure quality requirements are being met to include ensuring Shop Traveler “language” is consistent and as needed.
* Follows through on tasks assigned and action items until closed.
* Communicates regularly with Managers, Supervisors and Process Engineers suggesting and composing procedural changes, maintains a clean, organized and safe work environment and communicates to Supervisors safety hazards and issues.
* Attends all regularly scheduled meetings
* Manages IPC certification
* Actively involved in Manufacturing Knowledge Advancement Program (MKAP)
* Directly responsible for site quality compliance (DLA, AS9100, etc)
* Manages FAI, Source Inspection, Quality Systems and Quality Engineering
* Travel as necessary to Customer and/or Supplier locations.
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* Note:

** The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
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* Essential Knowledge and Skills:

*** Team skills to work with diverse groups and Manufacturing & Quality departments are extremely important.
* Ability to solve complex technical problems, communicate clearly in written and verbal forms, demonstrate strong leadership qualities, and complete projects in a timely manner.
* A strong work ethic and commitment to excellence and professionalism are absolutely essential and expected.
* Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.
* Must possess good verbal and written communication skills.
* Must be able to multitask.
* Must have good mathematical skills, problem solving skills and excellent computer skills:
Microsoft Office, Microsoft Outlook, Excel and Access.  Ability to create spreadsheets charts and graphs required.
* Reads and understands blue prints.
* Reads and understands specifications and procedures
* Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.  b)…