Customer Service and Inside Sales Representative

Our client is seeking a highly detail-oriented Customer Service / Inside Sales Representative to join their team. This position will serve as a key point of contact for customers and will work closely with internal teams to ensure customer orders, parts, and requests are handled accurately and efficiently.

• Communicate effectively with customers regarding parts, orders, availability, and other product-related inquiries.
• Coordinate closely with the warehouse to ensure accurate and timely fulfillment of customer orders and parts.
• Communicate with customers professionally and effectively through email and phone.
• Enter and maintain purchase orders, parts, customer information, and related order details accurately in SAP.
• Utilize company systems and databases to track orders, customer requests, and product information.
• Respond to customer inquiries in a timely and professional manner.
• Work closely with internal departments to resolve order, shipping, inventory, and parts-related issues.
• Maintain a high level of accuracy and attention to detail when processing customer and order information.
• Prioritize multiple tasks and customer requests while working effectively in a fast-paced environment.
• Ensure customer needs are addressed accurately and efficiently while maintaining a high level of customer service.

• 5+ years of customer service or inside sales experience in a manufacturing or industrial environment.
• Strong working knowledge of Microsoft Excel.
• Experience with SAP or Salesforce.
• Exceptional attention to detail and organizational skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.