Field Service Specialist

About ITT

At ITT, we have a clear purpose as an organization – to provide our customers with cutting‑edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi‑industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world.

Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.

• Motion Technologies
  : (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.
• Industrial Process
  : (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.
• Connect and Control Technologies
  : (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh‑environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

We are seeking a Field Service Specialist to support our aftermarket repair and upgrade business in our PRO Services shops. The Field Service Specialist will provide in‑field technical advice, supervision to customers in all aspects of inspection, repair, installation, alignment, and start‑up pumps and related rotating equipment. The Field Service Specialist will always provide a high level of professional conduct, especially when accompanied by customers during field assignments.

Work closely with PRO Service Centers, Sales Engineers, and customers to deliver services and solutions. Report potential business opportunities. Maintain compliance with all established Environmental, Safety & Health policies and procedures. Must be passionate about providing outstanding customer service and delivering results.

May include:

• Provide in‑field technical support in all aspects of the installation, commissioning, start‑up, vibration testing, functional and performance testing, training, and troubleshooting on pumps and related rotating equipment along the Texas and Louisiana Gulf Coast. As such, this position could sit anywhere between the greater Houston and Baton Rouge areas.
• Complete on‑site inspections and repairs of pumps and related rotating equipment utilizing company service truck.
• Conduct on‑site safety meetings as required by the Customer and Goulds Pumps.
• Supervise/coordinate sub‑contractors and customer personnel as required.
• Complete formal technical field reports, time sheets, JSAs, and expense reports for each field assignment.
• Provide daily communication to the Field Service Manager/Sales Associate on any issues that arise on site.
• Provide technical solutions to problematic pump/systems issues.
• Provide support to factory warranty engineers by investigating and resolving pump product issues in the field.
• Other duties as assigned.

• Must be diverse in the repairs of multiple manufactured pumps regardless of manufacture and/or type.
• Ability to cross‑train others and provide leadership to Field Service Technicians.
• Excellent communication and interpersonal skills to interact effectively with diverse client group.
• Ability to…