Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator

Stoke-on-Trent (ST4) Full Time, On-Site

Up to £28,000 per annum

Monday to Friday 0800 - 17.30

We are working with a client to find a skilled Administrator with a passion for social media, customer service, and Microsoft/ IT literate. The successful candidate will be the first point of contact for customers in person, over the phone, via email or Whats App, ensuring prompt, effective response times and clarity in communication.

The Administrator role is full‑time on site, located in Stoke-on-Trent (ST4), Monday to Friday 0800 - 17.30 and requires working one weekend in three for team coverage, with a salary of up to £28,000 per annum.

• Experience in all areas of Office Administration, including emails, scanning, advertising, data input, and handling exports administration
• Dealing with queries from new and existing customers over the phone, in person, and via social media
• Follow up on potential sales leads
• Create and post social media sales content on behalf of the organisation
• Experience in account management and invoicing is advantageous
• Producing reports on a monthly and ad‑hoc basis

Full on the job training will be provided.

• Degree educated with a passion for social media
• Previous administration and customer service experience
• Fluent in speaking, reading, writing with excellent grammar
• IT literate on Microsoft package including Excel, Word, and Power Point
• Attention to detail
• Excellent communication skills with the ability to create and maintain working relationships with colleagues and customers
• Self‑motivated with a can‑do attitude, looking to excel within their role, with the ability to problem‑solve and use own initiative
• Experience with in the transport industry is advantageous