Administrator​/Administration Assistant

Administrator / Administration Assistant

Employer: AWD online

Location: Stafford, Staffordshire

Pay: £24,500 to £28,000 per year

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 11/06/2026

Administrator / Administration Assistant provides comprehensive administrative support within a friendly and supportive team in a busy Family Law department.

This role focuses on diary management, case administration, document preparation and client liaison in a professional services environment.

• Case Management Administration: opening new matters on the case management system, recording full details, entering key dates and maintaining accurate records.
• Diary Management: proactively monitoring court timetables, scheduling appointments and ensuring all key dates are diarised for fee earners.
• Document Preparation: producing letters, court forms (including standard template applications), notices and electronic bundles for hearings.
• Client Liaison: handling incoming communications, taking messages and payments, and maintaining professional client care standards.
• Legal Aid Administration: supporting funding applications, preparing prior authority requests, managing CCMS notifications and assisting with billing.
• Counsel and Expert Coordination: booking barristers, obtaining availability, arranging expert assessments and managing related documentation.
• Billing Support: assisting with preparation of private law bills and maintaining accurate matter ledgers.
• Compliance and Administration: ensuring adherence to money laundering regulations, confidentiality requirements and professional standards.
• General Office Support: providing telephone cover, welcoming visitors, managing post and closing and archiving files.

• Previous experience in an administrative, office support or legal assistant role.
• Proven experience of diary management and managing multiple priorities.
• Experience with document production, correspondence and record keeping.
• Strong organisational skills with a methodical and logical approach.
• Excellent communication skills and confident client liaison ability.
• Ability to work independently and use initiative in a fast-paced environment.
• Competent IT skills including MS Office and case management systems.
• A proactive team player committed to high standards of client care and compliance.

Working hours:

8:45am – 5:15pm, Monday to Friday.

Full‑time, permanent, 100% office based.