Aftercare Coordinator

Aftercare Coordinator

We are recruiting for an Aftercare Coordinator join our Shenstone based client. The business specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work. They are a rapidly growing business and are looking to extend their dedicated and focused team.

• Computer literate, including a proficiency with email and MS Office
• Professional telephone manner
• Strong attention to detail
• Excellent communication and administrative skills
• Excellent organisation and time management skills with an ability to meet deadlines
• Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
• Ability to act and operate independently
• Good verbal and written communication skills
• Customer service experience would be an advantage

• Salary: 26,000
• Working Hours:
  
  Monday - Friday 9.00am - 5.00pm
• Location:
  
  Shenstone
• Duration:
  Permanent

• Dealing with aftercare enquires and responding to customers
• Overseeing the aftercare aspect for a range of projects with different companies
• Building relationships and liaising with customers
• Booking in repairs
• Scheduling engineers workloads and jobs
• Liaising with after-care engineers to arrange schedules
• Liaising with technical and finance departments
• Preparing kits when required and ensuring that aftercare engineers are fully stocked each week
• Delivering a high level of customer service
• Responding to email enquiries
• Offering technical support when necessary
• Raising sales orders in preparation invoicing
• Providing feedback to customers
• Obtaining PO's and delivering the sales orders for invoicing once the repair has been completed
• Maintain various spreadsheets to track and meet Key Performance Indicators
• Ensure data is accurate and up-to-date for performance analysis
• Work closely with other departments to ensure smooth operations
• Provide feedback and suggestions for process improvements

• 23 days plus bank holidays
• Free onsite parking
• Pension scheme