Customer Service Advisor - Environmental

Customer Service Advisor

Location:

Lichfield - WS13 8RR

Salary: £15.47 per hour, 37 hours a week over 5 days Monday - Friday (once trained you may only be required on site 2-3 days a week)

Temporary role until 31st March 2027 (could be extended)

PLEASE NOTE, CANDIDATES WITH EXPERIENCE/AN INTEREST/QUALIFICATIONS IN THE ENVIRONMENT WILL BE AT AN ADVANTAGE

Role: carry out a wide range of specified routine and non-routine tasks to support a high quality, efficient service within a Customer Service Hub working in a team that deals with permits for work on/near a river environmental permits.

Responsibilities include data entry, responding to emails and other forms of communication, data input and some data analysis, system input, contacting key stakeholders, process improvement, and support with presentations.

• General administration
• Data entry
• Responding to emails and other forms of communication
• Data input and some data analysis
• System input
• Contacting key stakeholders
• Process improvement
• Support with presentations

• General administration skills
• Data input and analysis
• Excellent communication skills both spoken and written
• Excellent IT skills

• Project management skills
• Ability to evaluate feedback and ensure continuous improvement in processes.

A good standard of education is required; relevant educational qualifications in business management would be an advantage.

A car or other mode of transport is an advantage, as there will be the occasional need to go to other sites (monthly).