Client Account Administrator

Company Description

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in‑house technology infrastructure this underpins the iForce offering to customers.

We’re looking for a highly organised and adaptable Client Account Administrator to support our client accounts team. This role suits someone who can learn quickly, handle confidential information with care, and step in to support site administration when needed.

• Managing client queries and maintaining a shared inbox with timely, professional responses
• Producing and distributing reports (Returns & E-fulfilment)
• Supporting order processing, corrections, and issue resolution
• Liaising daily with clients, site teams, and internal stakeholders
• Handling sensitive and confidential information accurately
• Providing ad hoc site admin support and covering colleagues during absence

• Previous administrative experience is desired.
• Strong IT skills – competent in all Microsoft Office platforms.
• Experience with in a logistics/warehousing environment would be preferred.
• Excellent customer service skills both written and verbal.
• Confident communicator to stakeholders at all levels.
• Positive attitude and enthusiastic.

• Annual Leave – 20 days holiday plus the normal 8 bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #Winning Team!