Sales Order Processor

Location: Cannock
Job Type: 13-week Temp to Perm
Salary: £26,500 (£13.77 p/h)
Working Hours: 37 hours per week, Monday to Thursday 08:30 - 16:30 and Friday 08:30 - 16:00.

Our well-established client in Cannock is renowned for its excellent reputation within the industry, supportive working environment, and outstanding facilities. They are currently seeking a dedicated Sales Order Processor to join their team at their prestigious distribution centre.

• Provide friendly and efficient customer service by managing inbound calls and emails related to orders and stock inquiries.
• Accurately process and manage incoming customer orders.
• Proactively manage key accounts and swiftly resolve any discrepancies, including assistance with customer credits and returns.
• Collaborate with various departments such as logistics, sales, and planning to ensure smooth operations regarding supply, credit, and delivery.
• Respond to customer inquiries in a timely and professional manner, ensuring high satisfaction levels.
• Arrange deliveries and keep customers updated on order statuses, providing accurate information about products and services.
• Perform general administrative tasks, including scanning documents and filing.
• Handle reception duties including greeting visitors and managing post.
• Follow-up with customers for feedback and to ensure satisfaction.

• Strong communication skills and a customer-focused approach.
• Ability to work collaboratively with diverse teams.
• Proficient in order processing and administrative tasks.
• Proactive problem-solving skills.