E-Commerce Executive

My well-established Cannock based client is recruiting for an E-Commerce Executive to join its busy team. The role supports the smooth day-to-day running of the e-commerce channel by maintaining systems, assisting with incoming customer and order administration, and enabling the e-commerce Account Manager to focus on account growth and strategic priorities.

• Provide administrative support to the e-commerce function, including managing customer enquiries, and maintaining accurate customer records via CRM system and producing daily reports.
• Assist with the coordination and processing of e-commerce orders, ensuring timely handling and a high standard of customer service.
• Support the Ecommerce Account Manager with quotations by providing excellent customer communication.
• Maintain accurate product listings, pricing, and stock information across e-commerce platforms.
• Monitor order and sales data, identifying inconsistencies, errors, or opportunities for process improvement.
• Help ensure pricing accuracy and support basic margin tracking by flagging discrepancies or concerns.
• Support the upkeep and organisation of customer and sales data to ensure consistency across systems.
• Assist in improving administrative processes across the end-to-end e-commerce journey, from enquiry through to fulfilment.
• Liaise with internal departments such as purchasing, marketing, and customer service to ensure the smooth processing of orders and resolution of queries.
• Provide day to day administrative support to the e-commerce Manager

• Previous experience in a Sales / Sales administration or support role
• Professional and confident telephone manner
• High level IT Skills
• Ability to deal with a high-volume product base
• Organised with an eye for details
• Able to work in a faced paced and targeted environment