Desk Controller

Burton upon Trent

32,000 - 35,000 DOE

Our client is a leading supplier of heavy equipment and machinery, providing industry‑leading products and aftersales support across the UK.

They are looking for a Hire Controller to join their busy Burton upon Trent team. This is a fast‑paced role where you'll be the first point of contact for customers, coordinating engineers and ensuring service requests and breakdowns are managed efficiently.

As a Hire Controller, you'll be responsible for:

• Handling incoming customer calls and emails.
• Logging breakdowns and service requests.
• Scheduling and coordinating field service engineers.
• Managing engineer diaries and workloads.
• Keeping customers updated on job progress.
• Raising service documentation and job records.
• Liaising with internal departments to ensure jobs are completed efficiently.
• Prioritising urgent breakdowns and allocating resources accordingly.
• Delivering excellent customer service at all times.

• Previous experience as a Hire Controller, Service Controller, Service Coordinator, Scheduler or similar.
• Strong organisational and planning skills.
• Excellent communication skills.
• Ability to manage multiple tasks in a busy environment.
• Good IT skills, including Microsoft Office.
• A customer‑focused approach.

• Experience with in plant, construction, agricultural, engineering or commercial vehicle sectors.
• Experience coordinating field‑based engineers.
• SAP experience (advantageous but not essential).

• 32,000 - 35,000 per annum depending on experience.
• Monday to Thursday: 8:00am - 5:00pm.
• Friday rotational half‑day finish.
• 40‑hour working week.
• Company pension.
• 25 days holiday plus bank holidays.
• Ongoing training and development.
• Free onsite parking.
• Stable and supportive working environment.