Debt Collection Agent

Location: Staffordshire

Debt Collection Agent – Immediate Start

£24,784.50| Uncapped Earnings, realistic first-year OTE £35,000 | Monday–Friday | No Weekends

We’re recruiting three Collections Executives to join a growing and supportive business immediately. Created due to a new contract, this is a role that offers clear progression, excellent benefits, and realistic earning potential that you are in control of. So, if you’re confident on the phone, customer-focused, and looking for a stable role where your performance is recognised and rewarded, this could be the perfect step!

The Debt Collection Agent role:

* Making outbound calls to customers regarding outstanding balances

* Agreeing on payment plans that work for both the customer and the business

* Handling inbound calls and resolving account queries

* Taking secure card payments over the phone

* Updating customer records accurately using internal systems

Essential skills & experience for the Debt Collection Agent:

* Experience in an outbound phone-based customer service or collections position

* Strong communication and rapport-building skills

* Confidence speaking with customers over the phone

* Comfortable using Microsoft Office and CRM systems

* A professional, empathetic, and solutions-focused approach

What You’ll Get

Salary & hours:

 * £24,784.50

* Realistic first year OTE of £35,000

* Uncapped commission

* Monday to Friday, 9:00am – 5:30pm

Holiday & benefits:

* 20 days annual leave

* Christmas to New Year shutdown

* Your birthday off

* Option to buy additional holiday

* BHSF benefits

* Private medical appointments

* Mental health support

* Death in service insurance

Career & culture:

* Apprenticeships and online training

* Clear progression opportunities

* Casual dress days

* Team socials and long-service recognition

* Free on-site parking

* Discounted travel options

Click Apply today and take the next step in your career