Customer Help Desk Co-ordinator

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals, phones and email. Managing your time wisely to ensure that all tasks are completed within agreed SLAs. The role also includes communicating with to our customer to ensure that queries are responded/resolved in a timely manner.

You will have excellent attention to detail, communication and interpersonal skills.

• Taking incoming calls from customers, engineers, and suppliers, providing support and administration service
• Uploading to customer portals all relevant compliance certification and updating any job notes
• Liaison with customers to ensure they are kept informed on progress and managing any issues