Contact Centre Agent

Location: Staffordshire

Contact Centre Agent

Stone, Stafford

Full-Time | 37.5 hours per week

£24,570 per annum

Hybrid working available

Looking for a role where you can make a real difference every day?

MPJ Recruitment is delighted to be partnering with a well-established, family-run Enforcement and Debt Recovery Agency that has been supporting clients across England and Wales since 1993. With decades of expertise in debt recovery, commercial rent arrears, local taxation enforcement, and High Court enforcement, this organisation has built a reputation for professionalism, fairness, and results.

Now, they're looking for a motivated and empathetic Contact Centre Agent to join their growing team.

Why Join?

This is more than just a contact centre role. You'll be helping people navigate challenging financial situations with understanding, professionalism, and practical solutions. Every conversation you have can make a genuine impact on someone's financial stability.

With a supportive team environment, structured training, and hybrid flexibility, this is a fantastic opportunity for someone who enjoys problem-solving and delivering excellent customer service.

The Role

As a Contact Centre Agent, you'll handle a variety of customer interactions across phone, email, and live chat. You'll work collaboratively with colleagues to deliver fair, compliant, and solution-focused outcomes.

What You'll Be Doing:

Managing inbound and outbound customer communications
Negotiating affordable and sustainable repayment plans
Providing empathetic, tailored support to customers
Ensuring full compliance with regulatory and client requirements
Keeping accurate, up-to-date records across internal systems
Working closely with your team to continuously improve service standards

Working Hours

Monday to Friday across rotating shift patterns:

08:00 - 16:30
09:30 - 18:00
12:00 - 20:00

Plus the occasional Saturday (08:00 - 14:00).

What's in It for You?

Hybrid working model (3 days office / 2 days home after probation)
25 days annual leave + bank holidays
Mandatory office closure between Christmas and New Year
Comprehensive two-week induction and training programme
Company pension scheme
Company sick pay
Mental health champions and well-being initiatives
Free onsite parking
Regular social events and casual dress days

If you're looking for a stable, supportive employer where your contribution truly matters, we'd love to hear from you.

Click Apply today to take the next step in your career