Customer Service Specialist

Position: Customer Service Specialist I
** The role, at a glance:
** The Customer Service Specialist I supports Biamp’s customers in the Australia and New Zealand   region by providing exceptional service through order management, communication, and coordination   with internal and external partners. In addition to core customer service responsibilities, this role   works closely with Biamp’s 3PL provider and the Logistics & Distribution Manager to ensure timely,   accurate order fulfillment and delivery performance.

Assist in identifying opportunities to improve order fulfillment accuracy, logistics coordination, and overall customer experience
* Working with the sales team to verify discounts and obtaining approvals for drop-ship or expedited orders
* Collaborating with the Logistics & Distribution Manager to monitor 3PL performance and communicating any service or delivery issues
* Building rapport with new and repeat customers by providing exceptional service and consistent follow-up
* Reviewing and executing change orders or correction requests as needed
* Performing other duties as assigned by the Manager Assisting in verifying international shipping documentation and compliance requirements for ANZ orders
* Excellent written and verbal communication skill
* Ability to collaborate with a diverse cross-functional team spread throughout the world
* Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams)
* Ability to prioritize, manage multiple tasks and meet daily deadlines
* Embrace continuous improvement philosophy
* High School Diploma/GED & 6+ months relevant experience
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