Part-time Collections Executive

Location: Staffordshire

Looking for a role that fits around the school run or other commitments? This part-time Collections Executive position offers flexibility, excellent earning potential, and the opportunity to join a friendly, supportive team where your customer service skills will be valued and rewarded.

Salary and Benefits

* Monday to Friday, 9am to 2.30pm

 * £25,000 salary with realistic OTE of £37,000 in year one (pro rata)

* Christmas and New Year shutdown

* Birthday off every year

* Option to purchase additional annual leave

* Access to BHSF healthcare

* Death in service insurance

* Apprenticeships and training schemes

* Clear career progression

* Casual dress days and regular team socials

* Long service awards

* Free on-site parking

* Discounted travel

The Role

As a part-time Collections Executive, you’ll work closely with customers to discuss outstanding balances, resolve account queries, and agree on affordable repayment solutions. This is a customer-focused role where strong communication, empathy, and problem-solving are key.

* Contact customers regarding outstanding balances and agree on suitable repayment arrangements

* Deliver exceptional customer service while achieving positive business outcomes

* Handle inbound customer enquiries and resolve account-related queries

* Process customer payments accurately and securely over the phone

* Maintain accurate customer records and update account information in line with company procedures

* Work towards first-call resolution and customer satisfaction targets

About You

We’re looking for a confident communicator with previous experience in customer service, collections, contact centres, or other outbound telephone-based roles.

* Previous experience in collections, customer service, debt recovery, or an outbound call environment

* Strong customer service skills with the ability to build rapport and trust

* Excellent telephone manner and verbal communication skills

* Confident negotiating positive outcomes with customers

* Good IT skills, including Microsoft Office and CRM systems

* Self-motivated, resilient, and professional when handling challenging conversations

* Strong attention to detail and organisational skills

If you’re seeking a part-time customer service or collections role with genuine earning potential and excellent work-life balance, we’d love to hear from you