Enquiry Centre Advisors

Enquiry Centre Advisors

Salary:
Starting at £26,227.50

Non‑sales environment, taking inbound service calls.

Location:

Stafford, United Kingdom. Employees based at home address, with assigned office in The Riverway Centre, Stafford; must attend office 3 days per week on Tuesday, Wednesday, Thursday.

Working hours:

full-time, 37.5 hrs per week, Monday‑Friday 8:00‑20:00. Some Saturday shifts 9:00‑17:00.

• Answering calls from claimants/representatives and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring the highest standard of claimant experience.
• Accurate data input, with attention to detail for completion of administrative tasks.
• Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.

• Good listening skills – able to understand customer problems and give clear and concise explanations.
• The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.
• The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry.
• Polite and professional telephone manner, showing respect and empathy to callers.
• Genuine enthusiasm for customer service.
• Good time management.
• High attention to detail and accurate data inputting.
• Ability to work a range of shift patterns during contact centre opening hours.
• Be adaptable to change in a constantly shifting environment.

• Time Type:
  Full time
• Contract Type:
  Permanent