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Enquiry Centre Advisors

Job in Stafford, Staffordshire, ST16, England, UK
Listing for: Capita
Full Time, Part Time, Contract position
Listed on 2026-06-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 26227 GBP Yearly GBP 26227.00 YEAR
Job Description & How to Apply Below

Enquiry Centre Advisors

Salary:
Starting at £26,227.50

Non‑sales environment, taking inbound service calls.

Location:

Stafford, United Kingdom. Employees based at home address, with assigned office in The Riverway Centre, Stafford; must attend office 3 days per week on Tuesday, Wednesday, Thursday.

Working hours:

full-time, 37.5 hrs per week, Monday‑Friday 8:00‑20:00. Some Saturday shifts 9:00‑17:00.

Key Accountabilities
  • Answering calls from claimants/representatives and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring the highest standard of claimant experience.
  • Accurate data input, with attention to detail for completion of administrative tasks.
  • Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.
Qualifications
  • Good listening skills – able to understand customer problems and give clear and concise explanations.
  • The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.
  • The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry.
  • Polite and professional telephone manner, showing respect and empathy to callers.
  • Genuine enthusiasm for customer service.
  • Good time management.
  • High attention to detail and accurate data inputting.
  • Ability to work a range of shift patterns during contact centre opening hours.
  • Be adaptable to change in a constantly shifting environment.
Employment Details
  • Time Type:
    Full time
  • Contract Type:
    Permanent
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