Customer Account Administrator

Company Description

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

At Culina we have a winning culture and believe that our culture is one of the reasons our company continues to thrive – a place where you're valued, challenged, and inspired!

As a Customer Account Administrator, you will manage customer accounts across multiple online marketplace platforms, ensuring accurate administration, excellent customer service, and compliance with company procedures. You will support clients, customers, and internal teams while meeting service level agreements and contributing to operational efficiency.

Contract & Work Details

• 9-month fixed-term maternity cover contract
• Part-time: 20 hours across the contract period
• Working hours:
  
  Monday-Friday, 10:00-14:00
• Pay rate: £13.33 per hour

• Build and maintain strong relationships with clients, customers, and internal teams.
• Respond to internal and external queries via email in a timely manner.
• Resolve customer, client, and operational issues efficiently.
• Maintain accurate customer records and account data.
• Prepare reports, KPI packs, and financial information.
• Create and verify purchase orders and investigate invoice discrepancies.
• Manage marketplace accounts (e.g., Amazon, eBay, Tik Tok), including listings, orders, and tracking.
• Upload orders, manage part shipments, and organise courier bookings.
• Handle refunds in line with company policies.
• Monitor stock levels and maintain product listings for B2C sales.
• Resolve carrier queries and chase Proof of Delivery (POD) documents.
• Ensure reports are completed and shared with stakeholders.
• Escalate issues where necessary and support operational improvements.

• Previous admin or customer service experience
• Strong attention to detail and accuracy
• Good communication skills (written and verbal)
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint)
• Able to work in a fast-paced environment and manage workload effectively
• Problem-solving mindset with a proactive approach
• Understanding of online marketplaces (e.g., Amazon, eBay, Tik Tok)
• Knowledge of refunds, returns, and fraud awareness

As part of our drive to make the Culina Group a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include annual leave, pension scheme, wellness programme, eye care vouchers, reward & recognition and everyday discounts.

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our winning team!