Customer Service Advisor

Customer Service Advisor – CBP 111

Stafford Borough & Cannock Chase District Councils

Band D (SCP 5-7) £25,948.95 – £26,403 per annum, pro rata (pay award pending)

29.6 hours per week, Permanent.

Working hours:

Monday, Tuesday, Thursday – 8.30am to 17.00pm;
Friday – 8.30am to 16.30pm.

• Flexible and hybrid working opportunities
• Local Government Pension Scheme
• 24.5 days annual leave, rising to 28.5 days, pro rata to hours worked (after 5 years continuous local government service)
• Cycle to Work scheme
• Free car parking

We are looking for a friendly, professional, and customer‑focused Customer Service Advisor to join our team. You will be the first point of contact for residents, businesses, and visitors, providing high quality advice and support across a wide range of council services. Working in a fast‑paced environment, you will handle enquiries by phone, online, and in person, ensuring customers receive accurate information and excellent service.

• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• Experience of working in a customer service environment.
• Strong problem‑solving skills.
• Good IT skills and experience using various systems.
• The ability to remain calm and professional when dealing with challenging situations.
• A positive, flexible approach and the ability to work as part of a team.

Cannock Chase District and Stafford Borough Councils are Equal Opportunities Employers.