Customer Service Administrator

Role Overview

We are seeking a dedicated customer service professional to deliver accurate information regarding schedules, routes, and services. You will assist customers with queries, changes, and cancellations, and promptly inform them about schedule changes, delays, and cancellations. Admin responsibilities include maintaining accurate records of customer interactions and transactions.

• Provide accurate information regarding schedules, routes, and services.
• Assist customers with queries, changes, and cancellations.
• Inform customers about schedule changes, delays, and cancellations promptly.
• Maintain accurate records of customer interactions and transactions.

• Excellent verbal and written communication skills.
• Problem‑solving abilities with exceptional attention to detail.
• Customer service orientation; empathy and patience toward customer needs and concerns.
• Ability to multitask and work both individually and as part of a team.

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team—energetic, innovative people of all experience levels and talents who make GXO a great place to work.

GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We are a military-friendly organization and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

• Salary up to £26,812.50.
• 31 days annual leave (inclusive of bank holidays).
• Company pension scheme.
• Cycle‑to‑work scheme.
• Extensive retail discounts across major retailers.
• Continuous training and development opportunities.
• Extensive wellbeing programmes and initiatives.

This is a full‑time, 9‑month secondment opportunity, predominantly working Monday to Friday on a rotating shift covering the hours of 06:00 to 14:00 and 12:00 to 20:00. Some flexibility is requested due to the nature of logistics.