Housing Assistant, Customer Service​/HelpDesk

Overview

Housing Assistant role.

Location:

North and South Regions including Staffordshire, Wolverhampton, Dudley and Stoke-on-Trent.

Hours:

36 hours per week.

Contract:

Permanent.

As a Housing Assistant, you will play a key role in supporting the Housing Team to deliver an outstanding tenant-focused housing management service. You will act as a first point of contact for residents, helping to resolve a wide range of tenancy-related queries and providing excellent customer service. The role offers a balance of administration, case management, and occasional community-based activities, giving you the opportunity to build relationships with residents and support positive outcomes.

• Respond to customer enquiries and tenancy-related queries.
• Support Housing Officers with case management activities.
• Maintain accurate records and housing management systems.
• Assist with tenancy administration and resident communications.
• Help identify and resolve customer issues at the earliest opportunity.
• Support the delivery of high-quality housing services within local communities.
• Work collaboratively with colleagues and external partners to achieve positive customer outcomes.

We are seeking someone who is passionate about delivering excellent customer service and committed to supporting residents. You ll ideally have:

• A sound understanding of the challenges facing the housing sector and the regulatory and legal frameworks within which housing providers operate. (Essential)
• The ability to identify, discuss, and manage potential business risks. (Essential)
• GCSEs (Grade A-C/9-4) in English and Mathematics. (Essential)
• Experience working in a customer-focused environment. (Desirable)
• Strong communication, organisation, and problem-solving skills. (Essential)
• A full driving licence. (Desirable)
• Please see the job description for the full list of essential and desirable criteria.

• 25 days holiday (increasing with service, up to 31 days), bank holidays and three concessionary days over the Christmas period.
• Option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
• HPG Benefits page for more information.

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes, and a bold vision for the future. We create places people are proud to call home. Our behaviours are:
Own it – make it happen;
Improve it – move things forward;
Live it – show understanding and compassion.

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves. Our employee networks include LGBTQ+ groups, disability positive, heritage and culture, and allies’ network.