Customer Service Resolution Officer

Customer Service Resolution Officer

Stafford

£15.65ph

Full time - Office Based

This Customer Service Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities:

• Delivering more for our customers
• Having the capacity to build more homes
• Being a great place to work for our colleagues
• Being a financially resilient business
• Being a key influencer in the region

Responsibilities:

• To provide a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner.
• Maintaining a flexible approach to covering the opening hours of the business.
• To demonstrate HPG's values by putting customers first, displaying professionalism, empathy and efficiency while resolving all enquiries at first point of contact, providing a service that the business is proud of.
• To be responsible for ensuring all communication with customers is recorded accurately, including categorisation, and that all follow up work is acted upon timely and in line with procedure.
• To be responsible for delivering the 'Same Day Repairs Service' by effectively utilising the DLO resources, to stay and repair.
• To be responsible for delivering a range of processes/ workflows, to support service delivery for the business such as Damp, Mould & Condensation follow on works or scheduling of works orders.
• To ensure that all customer enquiries are managed in line with the Quality Framework, to ensure excellent level of service is delivered to all customers.
• To find out more information please contact (url removed)

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency