Collections Advisor Executives

Are you an experienced telephone professional looking for your next challenge?

We are recruiting on behalf of a highly successful financial services organisation based in Tamworth, with two full-time and one part-time opportunities available.

This is NOT a sales role. You'll be speaking with customers to recover outstanding balances and agree suitable payment solutions in a professional and empathetic manner.

As a Collections Executive, you'll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:

Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don't even have to think who to call next !

Handling inbound calls relating to overdue accounts and general customer enquiries

Taking secure payments over the phone quickly and efficiently

Issuing copy invoices, statements, and relevant documentation when required

This is a people-focused role where empathy, communication, and problem-solving are key.

Ideally educated to graduate level (though this isn't essential)

Confident communication skills with a strong customer-first mindset

Calm, professional, and solutions-focused, even in challenging situations

Previous experience in collections

We would love to hear from candidates with experience in:

Collections

Invoice chasing

Credit control

Debt recovery

Telesales

Outbound call centres

Customer service with high-volume telephone experience

Recent graduates with excellent communication skills and a positive attitude

Genuine career progression

Fantastic Employee Benefits

Birthday Leave

Christmas shutdown without using annual leave

Buy up to 5 additional holidays

Study support and professional qualifications

Apprenticeship opportunities

Online training and career development

Employee recognition schemes

Long service awards

Company social events

Paid volunteering days

Free secure parking

Free counselling and mental health support

Online GP appointments and second medical opinions

Discounted gym membership

Cashback and retail discounts

Tech purchase scheme

Weekly fresh fruit

Free refreshments

Death in Service benefit

Enhanced maternity and paternity pay

Bus travel scheme

Wellbeing workshops and much more.

As this is a financial services organisation, the successful candidate will be required to undergo a credit check before employment.