Customer Care Administrator

Customer Care Specialist & Administration Coordinator Salary - From £26,000 (dependent on experience) About the Role We are looking for a reliable and resilient individual to join our team in a fast-paced, high-volume customer service and administration role . This is a structured, process-driven position involving a significant amount of telephone communication, coordination, and administrative work . It suits someone who: enjoys routine and organisation works well under pressure is comfortable managing multiple tasks and interruptions throughout the day

Key Responsibilities Manage a high volume of inbound and outbound customer calls daily Handle customer queries, including time-sensitive or occasionally challenging situations Accurately process data and maintain detailed system records Coordinate appointments, schedules, and internal workflows Liaise with internal teams to ensure smooth day-to-day operations Follow structured processes consistently and efficiently What This Role Is (Important) Fast-paced and sometimes reactive Phone-heavy with regular interruptions Requires attention to detail and consistency Involves working to clear processes and priorities What This Role Is NOT Not a creative or project-based role Not highly autonomous in the early stages Not suited to someone who dislikes routine or structured work Skills & Experience Required Previous experience in customer service, administration, or operations (2 years preferred) Confident, clear, and professional phone manner Strong organisational and time-management skills Ability to stay calm and focused under pressure Competent with Microsoft Office and general systems Able to follow processes accurately and consistently Ideal Candidate Profile We are looking for someone who:
Is reliable, steady, and consistent in their work Handles pressure professionally Takes ownership of tasks and follows them through Is comfortable dealing with repetitive but important tasks Works well within a structured team environment