Service Advisor

We are currently seeking a highly skilled and customer-focused Service Advisor to join a reputable independent garage near Stafford, Staffordshire. This is a full-time, permanent role offering stability, career progression, and the opportunity to work with modern technology within a cutting-edge facility. Our client is committed to ongoing professional development and providing exceptional service in a busy automotive environment.

• Competitive basic salary starting at £32,000 per annum, with potential for higher earnings for senior Service Advisors
• No weekend working, with Monday to Friday, 8:00 am - 6:00 pm hours
• Ongoing professional training and career development opportunities
• Company pension scheme
• Employee discounts on services and parts
• Discounted or free food on-site
• Free on-site parking
• Referral programme offering additional incentives

• Manage the entire customer journey from booking through to vehicle handover
• Handle service, repair, and MOT bookings efficiently and accurately
• Prepare detailed job cards, estimates, and repair authorisations
• Liaise effectively between customers and workshop technicians
• Provide regular updates, explanations, and advice to customers
• Coordinate parts ordering and communicate with suppliers
• Process invoices, payments, and warranty claims
• Maintain a professional, welcoming reception and waiting area

• Minimum of 2 years' experience as a Service Advisor in a franchise or independent garage
• Good understanding of vehicle servicing, repairs, and MOT procedures
• Exceptional customer service and communication skills
• Professional appearance and conduct
• Strong organisational and administrative abilities
• IT-literate, with the ability to adapt to management systems
• Hold a full, clean UK driving license