Enquiry Assistant

Providing reception and new enquiry support within a busy legal environment, this position is paying a salary of 24,800 - 25,000 per annum.

• Meet and greet visitors and provide a professional front of house service
• Answer incoming calls promptly and professionally, taking and passing on messages
• Handle new client enquiries, gathering information and identifying the service required
• Complete new enquiry forms, conflict checks and follow up enquiries
• Liaise with Solicitors to obtain further information where required
• Arrange client appointments with the appropriate department
• Collect relevant client  maintain accurate records
• Promote the firm's services and available appointments to potential clients
• Assist with incoming/outgoing post and general reception administration

• Previous customer service experience
• Confident and professional telephone manner
• Excellent communication and active listening skills
• Empathetic and reassuring approach, with the ability to deal calmly with sensitive or challenging enquiries
• Friendly, outgoing and confident personality
• Ability to handle confidential information with tact and discretion
• Good administration and organisational skills