Hybrid Customer Service Team Leader | Coaching & KPI Champion
Listed on 2026-10-19
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Bilingual
Capita in Stafford is recruiting a Customer Service Team Leader for the Enquiry Centre. The role is hybrid, full-time, 37.5 hours per week, Monday to Friday with some Saturdays; training periods and ongoing travel to Belfast are required.
You will coach a team of about 15 customer service advisers, drive KPIs, handle escalations, and perform root cause analysis to improve the customer experience. Capita offers a competitive salary and benefits.
As a Hybrid Customer Service Team Leader | Coaching & KPI Champion, you will play an important part at Capita in Stafford, England, United Kingdom.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Stafford, England, United Kingdom.
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