Lead End-User Engineer - Staffordshire - Hybrid

Lead End-User Engineer – Permanent

Staffordshire / Derbyshire / East Midlands - Hybrid

£48,000 + Pension, Healthcare & Exceptional Benefits

Are you ready to take ownership of a modern, fast‑evolving end‑user environment?

As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience.

You will champion modern management, set the direction for endpoint engineering, and act as the go‑to escalation point for complex issues—while helping shape the organisation's future workplace strategy.

• Strong 2nd/3rd Line Engineering experience across Windows, macOS, Android, iOS, laptops, and remote devices.
• Hands‑on expertise with Intune, Autopilot, JAMF, and MDM platforms.
• Proven ability in application packaging and deployment (Win
  32/MSIX, PKG, APK).
• Advanced troubleshooting across device, identity, and network layers.
• Excellent documentation, communication, and stakeholder engagement skills.

• Set and maintain engineering standards across all platforms.
• Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM.
• Lead application packaging and manage deployments across all device ecosystems.
• Ensure modern, secure, and consistent endpoint experiences for all users.

• Act as the senior escalation point for 2nd & 3rd Line teams.
• Provide leadership during major incident scenarios.
• Lead technical investigations, RCA, and long‑term remediation initiatives.

• Govern and optimise device compliance policies and configuration profiles.
• Ensure secure, seamless device enrolment.
• Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks.
• Maintain audit‑ready documentation for all builds and policy changes.

• Produce high‑quality runbooks and documentation for 1st Line teams.
• Mentor and guide engineering colleagues to build a collaborative, proactive technical culture.
• Support onboarding and skill‑development of new team members.

• Scripting/automation experience (Power Shell, Bash, etc.)
• Exposure to hybrid environments and modern provisioning.
• Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks.

Do you thrive on ownership, and want to shape a modern workplace at scale? Call Experis IT today on .