Continuous Improvement Officer

Are you passionate about driving positive change and improving services? Are you an organised and detail orientated individual with good communication skills?

If you are experienced in project support, operational delivery, data analytics and collaborative working then this might be the role for you.

This exciting new role of Highways Continuous Improvement Officer is focused on supporting and guiding multi-disciplinary teams to ensure Staffordshire's highway infrastructure and transport services support and contribute to the design and delivery of continuous improvement and assurance activity across the Highways & Built County service, ensuring services are joined up, efficient and aligned to strategic priorities.

Working within Highways Business Support & Improvement you will work collaboratively aligning highway service delivery and coordination. You will be responsible for building and maintaining systems that directly impact delivery collaboration across the service driving a shift to a more coordinated, data-led and integrated operating model.

You will focus on improving how data is gathered, shared and applied across highways and transport services, supporting better decision‑making, programme coordination and service outcomes.

This role is primarily based in Staffordshire Place 1, Stafford however hybrid working is available.

You’ll be delivering a critical role at the heart of Highways Roadmap to a Better Network programme, bringing data, people and programmes together to deliver smarter, more coordinated services. Working across teams, you’ll drive improvement, influence decision‑making and help create a more proactive, efficient and connected highways service.

• Support coordination of the combined Highways and Transport capital programme, strengthening alignment between interdependent programmes.
• Lead the gathering, coordination and analysis of data across highways and transport services to support aligned, efficient and coordinated delivery.
• Support the development of systems and processes that enable spatial mapping and coordinated planning of works.
• Creation and management of joint working groups to drive collation of data and insight across services.
• Project and programme support across continuous improvement activity including documentation, monitoring and delivery oversight.
• Identify process inefficiencies and develop innovative, practical solutions to improve ways of working.
• Conduct quantitative and qualitative analysis to generate actionable insight for managers and leaders.
• Build and maintain effective relationships across highways, transport and partner organisations to enable coordinated delivery.
• Data management/monitoring/reporting to senior management.

You’ll have:

• Experience delivering improvement, project support or programme coordination, with a strong ability to work across organisational boundaries and influence outcomes.
• Effective analytical and problem‑solving skills with a proactive approach and the ability to identify issue and develop innovative solutions.
• Experience in stakeholder management and coordination.
• Excellent time management skills with the flexibility to meet tight deadlines and adapt to changing workload demands.
• Effective interpersonal skills, with the ability to engage effectively with a range of internal and external stakeholders including service users and able to work as part of a team.
• Experience collating, interpreting, analysing and presenting multiple data sources.
• Experience working with and coordinating different teams with the ability to communicate effectively.
• Experience in influencing and negotiation.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities.