Lead Technical Support Engineer – FACTS & HVDC Services

Do you want to play a pivotal role in ensuring the reliability and performance of critical power infrastructure while advancing your technical career? GE Vernova is looking for an exceptional Lead Technical Support Engineer - FACTS & HVDC Services to join our Grid Solutions team based in Stafford, United Kingdom.

GE Vernova - The Energy to Change the World With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. "GE" carries a legacy of quality and ingenuity. "Ver" signals Earth's lush ecosystems, while "Nova" nods to a new era of lower‑carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life. Electrification Our Electrification solutions modernize grids, enable renewable integration, and strengthen energy systems. From software to power conversion and storage, we help create smarter, more resilient energy networks.

The Lead Technical Support Engineer - FACTS & HVDC Services will serve as a key technical reference for our regional FACTS and HVDC operations, driving incident resolution and continuous improvement initiatives. You will act as the primary technical point of contact for complex electrical engineering challenges, providing expert support to our customers and field service teams. Your work will bridge the gap between back‑office engineering and onsite delivery, ensuring our grid solutions remain at the forefront of efficiency, safety, and reliability.

By leading root cause analyses and collaborating across internal and external stakeholders, you will ensure our service delivery exceeds customer expectations.

Leading complex root cause analyses for electrical incidents to ensure long‑term equipment reliability.

Collaborating with internal engineering teams and external clients to resolve technical challenges and provide seamless support.

Improving service delivery by identifying process enhancements and driving continuous improvement in data management and technical procedures.

Supporting our sales and project teams by providing technical validation for new offers and project setups.

Creating high‑quality technical documentation and reports that empower our customers and field teams to maintain equipment effectively.

Developing the skills of others by training colleagues and client personnel on technical best practices and system operations.

• Able to travel to and from projects and various field assignments (approximately 10% of the time).
• Willing to participate in our regional 24/60 emergency support rotation (approx. 1 week per month).

• The ability to diagnose and resolve issues related to power electronics and high‑voltage electrical equipment.
• The capability to communicate complex technical concepts clearly to diverse audiences, including clients and field engineers.
• An understanding of electrical network simulation, protection, and control systems.
• An expertise in FACTS and HVDC technology or equivalent industrial power systems.
• A keen interest in driving continuous improvement and modernizing service processes.
• A formal education in Electrical Engineering with a focus on power electronics is nice to have, but we are most interested in your total experience and professional achievements in technical support, operations, or field engineering within the energy sector.

This is a permanent position…