Civil Enforcement Officer

Civil Enforcement Officer

Location:

Stafford

Hours:

37.5 hours per week (7.5 working hours | 30 minute break | any 5 from
7)

Salary: £25,096.5 per annum

Driving License Required

Shifts:

• 8:00am - 4:00pm
• 9:00am - 5:00pm
• 1 late night a week every 4 weeks 1:00pm - 9:00pm
• 1 Sunday in every 3 weeks 8:30am - 4:30pm

Do you enjoy working with the public? Do you have good customer service skills? Do you like working outdoors? Do you have a Full UK Manual Driving licence?

If you answered yes, then this may be the role for you!

Civil Enforcement Officers are a crucial part of our teams. You will form part of the parking team operating mainly across the Waterfront and Riverside car parks in Stafford. You will be ensuring all users of the car park are doing so in a respectful and safe manner.

• Resolve customers’ concerns, patrol the car park, deter crime, and implement traffic control measures.
• Maintain the agreed standards of site cleanliness and safety, whilst improving in all these areas.
• Meet and exceed safety, security and service of the car park customers, our client, and the property.
• Ensure a reliably high level of customer service, resolving customers' problems on site wherever possible.
• Carry out first line maintenance of payment machines, and other company equipment.
• Assist with Revenue Transfers and maintain records of revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOPs.

• Excellent customer service skills
• Basic computer skills
• Knowledge of health and safety needs
• A reliable and responsible attitude to work, including aptitude to be proactive
• Full Clean UK Driving Licence

• Full training
• Full all weather uniform
• Overtime options
• Prospects for learning and development
• £12.87 per hour

* Full Driving licence is essential for this role

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.