Care Navigator

Job details

• Job role:
  
  Care Navigator
• Job type:
  Temporary maternity cover
• Start date:
  
  end of March, beginning of April
• Working hours:
  
  30hrs per week (Mon 9.5hrs, Wed 6.5hrs, Thu 6hrs, Fri 8hrs)
• Salary: £12.21 per hour
• Location:
  
  Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS

• Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• Process patient requests for appointments
• Process repeat prescription requests
• Initiate contact with and respond to requests from patients, team members and external parties
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and noticeboards
• Support all clinical staff with general tasks as requested
• Undertake all mandatory training and induction programmes
• Attend a formal appraisal with the manager at least every 12 months; progress is reviewed regularly to set new objectives
• Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness.

We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients.

We can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this, then we would love to meet you and tell you more about our plans.

• Experience working in a primary care setting
• Clear & polite telephone manner
• Problem-solver with the ability to process information accurately and effectively, interpreting data as required
• Sensitive and empathetic in distressing situations
• Experience working as a care navigator
• Experience using EMIS
• Healthcare qualification (level
  2) or working towards gaining equivalent level

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• Enhanced family leave
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.