Practice Receptionist

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to; greeting and directing patients, effective use of the appointment system, booking appointments, referring patients, scanning and processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.,

• To provide a professional and welcoming reception service for all patients and visitors to the Practice.
• To provide information to callers and visitors, or refer on to other sources as appropriate
• Dealing with patient queries via phone or face to face.
• Booking & amending appointments.
• Check NHS Net and Outlook emails daily and action as required.
• Dealing with patient enquiries and if necessary to pass them to most appropriate clinician/team.
• Handling prescriptions and prescription enquiries.
• Liaise with other healthcare professionals via email or telephone.
• Electronic filing of patient reports, results and documents.
• Opening post, sorting letters.
• Support all clinical staff/management with general tasks as requested.
• To carry out any other reception duties reasonably required by the Doctors.

We have a Dress Code Policy that will require you to wear a blouse which is provided by the Practice. Sensible footwear is also a requirement Confidentiality:
All patient information that you come into contact with must be dealt with in the strictest of confidence. Any breach in confidence can lead to instant dismissal:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.

They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skill Safeguarding All employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults.

Familiarisation with and adherence to Safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training. For further information regarding these policies please look at the G Drive folder under Safeguarding or the Staffordshire Safeguarding Childrens Boards website.

You will be working within our friendly GP Practice undertaking both admin duties and telephone calls supported by the team. We are looking for a team player dedicated to providing the best service for our patients. The successful candidate will require excellent customer service & organisational skills. You will need a friendly personality and have the ability to multitask in a busy environment dealing with patients and other members of the primary care team which supports the health needs of the local population.

You need to have good communication skills and customer service experience is essential. The surgery can be very busy during parts of the day, dealing with the public both face to face and telephone calls from patients, as well as practice team staff queries, so you will need to be able to prioritise and be flexible in dealing with the work load.

Team work is essential…