Technical Customer Support Analyst

Overview

Business Area: Codeweavers – Customer Care

🚀 Kick-Start Your Tech Career With Codeweavers

Are you passionate about helping people? Curious about technology? Looking for a hands‑on role where you can learn, grow, and make a real impact from day one?

If so, this could be the perfect opportunity for you.

At Codeweavers, we empower automotive brands, retailers, and lenders with digital solutions that make buying and financing vehicles simple and seamless. As our business continues to grow, we’re looking for an Entry-Level Technical Support Agent to join our friendly Customer Care team and help deliver outstanding service to our users.

This is the ideal role for someone early in their career who wants to develop technical knowledge, build confidence, and gain exposure to a fast‑paced tech environment.

As the first point of contact for our customers, you’ll play a key role in keeping everything running smoothly. You will:

• Respond promptly and professionally to customer questions and support requests
• Troubleshoot common technical issues and provide clear, standard solutions
• Build confidence with the Codeweavers software, learning new tools as features evolve
• Keep accurate records of customer interactions and solutions
• Work closely with your team, escalating more complex issues when needed
• Maintain high standards of service, ensuring every customer feels supported
• Spot recurring issues and share insights to help improve our products
• Take part in ongoing training and development to grow your technical capability

You’ll be supported from day one and encouraged to develop your skills—as part of a team that genuinely wants you to succeed.

• Customer-focused and friendly
• A great communicator with a positive attitude
• Keen to learn and comfortable working in a dynamic environment
• Able to follow processes and pay attention to detail
• A team player with a proactive, can-do mindset

A degree is a bonus but not essential—we’re far more interested in your enthusiasm, your attitude, and your potential.

• A supportive team that invests in your development
• Hybrid working for flexibility
• A chance to build foundational technical and customer service skills
• Exposure to a fast-growing tech business and real opportunities to progress

If you're ready to start your journey in tech and want to learn from experienced colleagues in a collaborative environment, we’d love to hear from you.

Apply today and take the first step toward an exciting career with Codeweavers. 🚀

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners.

We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.