Technical Support Engineer

Location: Staffordshire

Overview:
Working closely with our client, a market leader in the supply of ancillary equipment to the plastics industry, we are looking for a Technical Support Engineer to support continued business growth.

Benefits:

* Company pension contribution of 5%

* 25 days holiday + bank hols with additional day hol for every 2 years service (up to max. 5 extra days)

* Access to Smart Health App

* Free eye test every 2 years

* Enhance Maternity and Paternity pay

* Death in service cover 2x salary rising to 4x after 5 years service

* Income protection cover after 1 year service

* Access to free and confidential independent financial advisor

* Will Writing Benefit

* Mon-Fri working week, 14:30 finish on a Friday

Remit:

* This position could suit a skilled Mould Process Engineer or Service Engineer or Maintenance Engineer with good communication skills looking to progress into a technical support role

* An excellent opportunity for a skilled technical moulding professional with strong knowledge of plastics processing ancillary equipment and cooling systems

* The successful Technical Support Engineer will act as a ‘Hotliner’ providing technical support as the first point of contact for customers, engineers and sub-contractors

Role:

* As Technical Support Engineer you will act as the primary technical contact for inbound hotline calls

* In the role of Technical Support Engineer you will ensure issues are captured correctly, diagnosed efficiently and routed appropriately

* Provide immediate guidance and remote resolution where appropriate

* Own each issue from first contact through to resolution or formal handover

* Ensure customers are not passed between departments or left in communication loops

* Prioritise work based on technical urgency and impact

* Identify trends, repeat failures and early indicators of asset decline

* Reduce reactive escalation by resolving issues earlier and more accurately

* Highlight opportunities for preventative maintenance, customer training or optimization, upgrades or replacements

Experience Requirements:

* Proven experience in a technical support or field service role an advantage

* Strong technical understanding of Plastics processing equipment and/or Process Cooling systems is essential

* Proven ability to diagnose faults verbally and remotely

* Confident troubleshooting across Windows and/or Linux environments, Networking fundamentals (IP addressing, DNS, DHCP, VPNs, firewalls) and Hardware diagnostics

* Ability to read, interpret, and act on logs, error codes, and system alerts

* Professional & Personal Capabilities

* Clear, confident communicator with both technical and non-technical stakeholders

* High level of ownership, accountability, and decision-making confidence

* Strong attention to detail with accurate ticketing and technical documentation

* Commercial awareness of service delivery, parts usage, and asset lifecycle value

* Calm, effective, and organised when working under pressure

* Comfortable operating in a fast-paced environment with competing priorities

Key Words: “Technical Support Engineer”, “Field Service Engineer”, “Cooling Service Engineer”, “Technical Hotliner”, “Plastics”, “Injection Moulding”, “Ancillary Equipment”, “Process Cooling Engineer”

FOOTER

Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful.

For all UK job positions work seekers must be eligible to work and live in the UK

Sierra 57 Consult –

Technical Engineering & Manufacturing Recruitment Specialist – Plastics, Packaging & Precision Engineering

“Sierra 57 Consult Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license,  or NI card will be required as part of the registration process. Email copies are acceptable”.

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