IT Support Analyst

IT Support Analyst

Stoke-on-Trent (ST5)

Permanent

28,000 - 32,000 DOE

Looking to take the next step in your IT career?

We're excited to be partnering with a well-established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team.

This is an excellent opportunity to become a key member of a supportive IT department, where you'll play a vital role in ensuring colleagues across the business receive exceptional technical support. If you enjoy solving problems, helping others, and working in a fast‑paced environment, we'd love to hear from you.

• Acting as the first point of contact for all IT‑related queries and technical issues
• Diagnosing, triaging and resolving hardware, software and system issues
• Providing proactive support to minimise downtime and maintain business continuity
• Monitoring system performance and escalating complex issues where required
• Maintaining accurate records of incidents, requests and resolutions
• Assisting with the maintenance and updating of desktop applications and network infrastructure
• Supporting system upgrades, deployments and rollout projects
• Working within agreed service levels and ensuring a high standard of customer service

• Previous experience in an IT Support, Service Desk or Technical Support role
• Strong knowledge of Microsoft Windows (Client and Server environments)
• Experience with Microsoft 365 and Active Directory
• Good understanding of networking technologies, including LAN, WAN and Wi‑Fi
• Excellent communication and problem‑solving skills
• A professional, customer‑focused approach with a passion for delivering outstanding support

• 25 days holiday, plus bank holidays
• Genuine opportunities for career progression and professional development
• Exposure to a broad range of technologies and projects
• A collaborative and supportive working environment where your contribution is valued
• Competitive salary of 28,000 - 32,000 depending on experience