Apprentice ICT Support Officer

Staffordshire County Council, If you are ready to kickstart your career in ICT or looking for a career change, we have an exciting opportunity to join our ever-growing Staffordshire ICT team where you will ensure our staff and partners can access ICT services using leading edge technology to meet their needs.

You will work alongside our ICT Support Officers who have a successful track record of supporting our Apprentices on the ICT Service Desk to provide 1st line assistance for all hardware and software issues and requests from our service users.

In addition, we will support you to complete Level 3 ‘Microsoft Azure Cloud Support Specialist’ Apprenticeship with QA Limited where you will have access to support from a tutor as well as a peer group forum from QA’s web portal.

The training and experience you gain can be tailored to the needs of the organisation, but also your preferences too so that you can choose which area of ICT you might want to become an expert in and build a successful career with us.

We look forward to your application and the potential to welcome you to our team.

• Taking calls from Staffordshire County Council customers throughout Staffordshire and beyond.
• Thinking on your feet and solving issues first line.
• Developing our self-service customer portal to improve the customer experience and drive down support demands, and much more!

Final stage assessment will be held week commencing 6th July 2026.

• Maths & English GCSE at Grade 4+ (or equivalent)
• Hasn’t obtained a similar qualification at a similar level already
• Willing to work towards the completion of Microsoft Azure Cloud Support Specialist (Level
  3) Microsoft Azure Specialist Apprenticeship | Level 3 Cloud Support Apprenticeship |
• Experience of supporting customers/clients with a range of needs
• Cyber Security awareness
• Some experience using Windows, Outlook, Microsoft Office
• Commitment to making continuous improvements

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.