Cloud Engineer

Posted Tuesday 14 July 2026 at 00:00 | Expires Friday 31 July 2026 at 23:59

Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability

Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility.

Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities.

Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles.

Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.

Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values.

Department: Managed Services

Contract: Full-time, Permanent

Converge is growing, and we’re looking for a skilled and customer-focused Cloud Engineer to strengthen our Managed Services capability. If you’re passionate about Microsoft cloud technologies, confident working across multiple customer environments, and enjoy solving complex technical challenges, this role offers the perfect blend of consultancy, delivery, and BAU support.

You’ll provide end-to-end Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you’ll help design, implement, transition and support Microsoft-led cloud solutions that are secure, scalable and commercially sound.

This role is ideal for someone who thrives in a multi-customer environment, enjoys being a trusted technical advisor, and has hands-on experience across Microsoft 365, Azure, Entra , endpoint management and cloud security.

• Deliver 2nd/3rd line BAU support for Microsoft cloud services, escalated incidents, service requests, changes and technical problems.
• Administer, maintain and improve Microsoft 365, Azure, Entra , Exchange Online, SharePoint Online, Teams, One Drive, Intune, endpoint management, security, backup and related infrastructure services.
• Act as a trusted advisor to customers, providing practical guidance on governance, security, compliance, adoption, configuration, licensing and operational best practice.
• Support pre-sales activity by reviewing requirements, shaping solution options, identifying risks, assumptions and dependencies, and contributing to effort estimates and service wrap considerations.
• Contribute to the design, delivery and continual improvement of Microsoft cloud services across Converge’s managed service portfolio.
• Work with Project teams to deliver approved solutions, support technical implementation, produce handover documentation and ensure smooth transition into Managed Services.
• Carry out proactive monitoring, health checks, patching, secure score reviews, configuration reviews and remediation activity to improve stability, performance and security.
• Maintain compliance with recognised frameworks and standards, supporting the achievement and retention of accreditations such as ISO 27001 and Cyber Essentials Plus through effective governance, documentation and…