Technical Lead, IT​/Tech, Systems Engineer

This is the most senior hands-on role in the business. You'll own technical standards and architecture across our client base, lead the engineering team day to day, and remain the person who gets called when something is genuinely difficult. It's a role for someone who wants their decisions to matter: what we standardise on, how we deliver projects, and how we keep two dozen client estates secure and boring (in the good way).

You'll work directly with the leadership team and with clients' senior stakeholders, translating business problems into technical answers and being trusted as the adult in the room during incidents.

• Own technical strategy, standards and documentation across all managed clients
• Lead, mentor and develop the engineering team, including workload and escalation management
• Architect the larger projects: cloud migrations, network designs, security programmes
• Be the final escalation for major incidents and lead post-incident reviews
• Support pre-sales with scoping, design and honest technical advice
• Keep our own tooling and platform sharp: RMM, monitoring, automation