Desk Lead & Process Optimizer
Listed on 2026-10-11
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IT/Tech
HelpDesk/Support, IT Support
SNAGR SOFTWARE LTD is seeking a dedicated Support Desk Coordinator to oversee daily desk operations, ensuring tickets and chats are logged, prioritised, and resolved within SLA targets. The role emphasizes process quality, clear customer communication, and collaboration with Delivery/2nd line to progress technical issues.
The successful candidate will monitor ticket volume, drive reductions in unassigned tickets, and contribute to knowledge base improvements while delivering proactive updates
We are currently recruiting a Support Desk Lead & Process Optimizer for our team in Stafford, England, United Kingdom.
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This posting is for the Support Desk Lead & Process Optimizer role at SNAGR SOFTWARE LTD, based in Stafford, England, United Kingdom.
We are looking to fill the Support Desk Lead & Process Optimizer position at SNAGR SOFTWARE LTD in Stafford, England, United Kingdom.
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