Cloud Engineer

Location: Converge HQ, Acton Gate, Stafford

Department: Managed Services

Contract: Full-time, Permanent

Converge is growing, and we’re looking for a skilled and customer-focused Cloud Engineer to strengthen our Managed Services capability. If you’re passionate about Microsoft cloud technologies, confident working across multiple customer environments, and enjoy solving complex technical challenges, this role offers the perfect blend of consultancy, delivery, and BAU support.

You’ll provide end-to-end Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you’ll help design, implement, transition and support Microsoft-led cloud solutions that are secure, scalable and commercially sound.

This role is ideal for someone who thrives in a multi-customer environment, enjoys being a trusted technical advisor, and has hands‑on experience across Microsoft 365, Azure, Entra , endpoint management and cloud security.

• Deliver 2nd/3rd line BAU support for Microsoft cloud services, escalated incidents, service requests, changes and technical problems.
• Administer, maintain and improve Microsoft 365, Azure, Entra , Exchange Online, SharePoint Online, Teams, One Drive, Intune, endpoint management, security, backup and related infrastructure services.
• Act as a trusted advisor to customers, providing practical guidance on governance, security, compliance, adoption, configuration, licensing and operational best practice.
• Support pre-sales activity by reviewing requirements, shaping solution options, identifying risks, assumptions and dependencies, and contributing to effort estimates and service wrap considerations.
• Contribute to the design, delivery and continual improvement of Microsoft cloud services across Converge’s managed service portfolio.
• Work with Project teams to deliver approved solutions, support technical implementation, produce handover documentation and ensure smooth transition into Managed Services.
• Carry out proactive monitoring, health checks, patching, secure score reviews, configuration reviews and remediation activity to improve stability, performance and security.
• Maintain compliance with recognised frameworks and standards, supporting the achievement and retention of accreditations such as ISO 27001 and Cyber Essentials Plus through effective governance, documentation and continuous improvement activities.
• Investigate recurring incidents, contribute to problem management and help reduce repeat issues through continual service improvement.
• Create and maintain technical documentation, SOPs, knowledge articles, design notes, configuration records and service transition packs.
• Provide coaching and knowledge transfer to Service Desk and Managed Services colleagues to improve first‑time fix and escalation quality.
• Support onboarding of new customers by reviewing cloud environments, identifying risks and recommending improvements.
• Maintain awareness of Microsoft roadmap changes, licensing updates, product developments and managed service opportunities.

We’re looking for someone with strong hands‑on experience across Microsoft cloud technologies and a solid understanding of modern cloud operating environments. You’ll bring:

• Strong working knowledge of Microsoft 365, Azure, Entra , Intune, endpoint management and cloud security.
• Experience designing, administering or managing Microsoft tenants in production environments.
• Background in a Managed Services Provider (MSP) or multi‑customer support environment.
• Good working knowledge of networking fundamentals and how they underpin cloud services.
• Practical experience with security…