Customer Service​/Technical Account Manager

Position: Customer Service / Technical Account Manager (Permanent)
A fantastic opportunity to enter the medical devices arena!!

Our client is very open regarding background and experience and this is more about customer services and being the go to account manager and ensuring customer satisfaction

Job Title:

Customer Service/Technical Account Manager
Territory:
North West and West Midlands
Package: £38-40k Basic + Bonus + Fully expensed company car OR car allowance, Pension, Healthcare, Death in Service, Phone, Laptop, Holiday

Summary
Purpose of the role – Ensure customer satisfaction and product reliability at NHS and Private Hospitals through the delivery of regular on-site visits.
Visits are to review service plans an support customers, drive satisfaction and delight of all stakeholders per agreed Service Level Agreements.

Main Responsibilities/Main Tasks

* You will be responsible for the delivery of technical account management to include on-site service, damage prevention and KPI reviews

* In the role, you will create and deploy actions plans to improve customer service delivery

* You will also deliver technical service support to the sales unit in install and commissioning of products

* Part of the role will be performing the assembly, installation and commissioning of new stock (medical devices)

* You will also perform decommissioning of demo stock and certain older on-site products

* Perform customer query and complaint handling (on site and by phone) and testing and inspection of equipment to necessary standards

* You'll deliver technical support to customers including the training of customers in the application of company products and Direct Observation of Procedural Skills (DOPS)

* You will also support other TAM’s and office based technical activities as necessary

Qualifications / Experience

Required:

* Experience working or covering a territory is essential, we need people who have experience being out on the roads, route planning etc

* Some Customer Service / customer facing work experience is required, this role is very customer focused and those people skills are vital!

* Some "technical" knowledge is good, even if it's from building your own PC's at home, but you must be comfortable with IT / Technology and learning about complex and delicate medical devices

* You'll need a minimum of 5 GCSE’s at grade C or above including Maths and English or equivalent Intermediate level of knowledge and computer literacy - you'll need

* You must already be living in the Birmingham to Stoke area. All of Birmingham, up the M6 to Stoke - suitable candidates living anywhere in those areas will be considered for the role

* You must possess IT skills including Microsoft Office to basic level

* Full, clean driving licence - it's essential

* You need full right to work in the UK, with no requirement for sponsorship (now, or in the future - sorry)

If the above matches with your background and you want to know more, please do put an applicaiton in with your most recent and updated CV. One of our team will get in touch to discuss you application