Head of Pharmacy Operations

Position: Head of Pharmacy Operations (Permanent)
Location: Staffordshire

Job Title:

Head of Pharmacy Operations
Salary: £100,000 per annum + car allowance & private healthcare + Bonus

Reports To:

Managing Director
Department:
Retail Operations / Pharmacy Division

Location:

Midlands & Northwest

Job Purpose
The Head of Pharmacy Operations will lead, manage, and optimise the performance of our pharmacy estate across the Midlands and Northwest. This senior role combines strategic leadership with hands-on operational oversight, ensuring operational excellence, regulatory compliance, commercial growth, and outstanding patient and customer experiences. The role is responsible for driving performance, innovation, and team development across multiple sites.

Key Responsibilities
- Develop and execute the pharmacy operations strategy in line with overall business objectives.
- Lead day-to-day operations across all branches, ensuring efficiency, profitability, and regulatory compliance.
- Identify and implement growth opportunities, including branch expansion, digital initiatives, clinical services, and e-commerce.
- Oversee budgets, P&L performance, cost management, and financial reporting.
- Build and lead high-performing teams, providing coaching, development, and performance management for area and branch managers, pharmacists, and support staff.
- Ensure consistent patient-centred service delivery and a high-quality customer experience.
- Monitor market trends, competitor activity, and customer behaviour to inform strategic decisions.
- Maintain robust compliance with pharmacy legislation, professional standards, and internal policies.

Key Requirements
- Minimum 10 years' experience in retail pharmacy operations, including at least 5 years in a senior leadership role.
- Proven track record of multi-site management and delivering commercial and operational improvements.
- Strong leadership and people management skills, with the ability to motivate and develop teams.
- Strategic thinker with strong analytical and commercial acumen.
- Deep understanding of pharmacy operations, regulatory frameworks, and supply chain processes.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to drive change, implement processes, and deliver results in a regulated, fast-paced environment.

Benefits & Perks
- Competitive salary of £100,000 per annum + Bonus opportunities
- Car allowance
- Private healthcare
- Senior leadership role with responsibility for multiple pharmacy sites

To apply for this role, please submit your CV and a covering letter outlining your relevant experience and leadership achievements