Service Centre Manager

Overview

Title:

Service Centre Manager

Requisition

We are excited to offer a permanent Service Centre Manager role based onsite at Beacon Barracks, Stafford, ST18 0AQ
.

HOURS OF WORK: 40 Hours a week, Monday to Friday.

• The health & safety of all direct reports and the SLEP Centre
• Carrying out Building & Van inspections in conjunction with the SHEQ team
• Liaising with the site & Mod personnel on all site, building & plant yard matters, reporting faults as necessary and following up for a resolution
• Producing and delivering to a production plan to budget and timescales
• Ensuring quality of SLEP output repair standard is maintained within set time frames & budget
• Liaising with all areas of the business, to ensure sufficient resource and equipment is always available to ensure programme continuity
• Ensure all maintenance tasks are completed within the contractual time frames and KPI requirements, including managing and always minimizing Work in Progress (WIP)
• Arranging transport, managing costs
• Supervising and developing the engineering capability within the SLEP Centre
• Liaising with suppliers and sub-contractors
• Supporting the Equipment Sustainability & Refurbishment Manager to deliver the overall SLEP project
• Managing spares orders, stock and usage, ensuring correct order codes are used dependent upon need
• Producing & updating reports on a weekly, monthly and as required basis
• Adherence to all applicable processes such as, but not limited to: IFS, SHEQ, Finance
• Attending all meetings as required
• To maintain discipline and handle disciplinary matters, as and when they arise, in line with Company Procedure and best practice
• Conducting Employee development reviews and appraisals for all direct reports
• Liaising with HR regarding recruitment, performance whilst managing holidays & absences
• Observe and comply with all Company policies, including but not limited to, Health and Safety, Car Policy, Ethics Policy, Company Expense Policy, IT User policy and all policies and appendices within the Contract of Employment
• Any other duties deemed appropriate within the scope of the role and in line with skills and experience
• To ensure that all quotes raised to cover the cost to rectify all non-fair wear and tear repairs are prepared in accordance with the agreed procedures and submitted for approval and execution within the agreed timelines and to the required KPI standard

• Communication – Must be able to effectively communicate internally and externally
• Problem-solving – Must possess problem-solving skills to identify issues, analyse root causes, and develop viable solutions
• Adaptability – Be adaptable, embrace new technologies, adjust to workflow modifications, and thrive in dynamic environments
• Customer service – Deliver effective customer service, build rapport with customers, resolve issues efficiently, and go the extra mile to exceed expectations
• City & Guilds NVQ Level 3 (or equivalent) or above in a technical qualification (Essential)
• IOSH (or equivalent) certificate (Desirable)
• Management qualification (Desirable)
• HGV Licence (Desirable)
• Strong background in engineering and equipment maintenance
• Possess a current driving licence
• Good levels of people management skills, having demonstrated an ability to work in a team and have a desire to promote customer service excellence
• Excellent communicator to internal and external groups
• Strong understanding of cultural differences and the ability to adapt accordingly
• Solutions based approach to dealing with issues raised
• Understanding of and application of Health & Safety requirements
• Demonstrate a good level of commercial/financial awareness

We welcome applications from a diverse range of candidates.

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a…