Senior Supervisor Portering and Security

Senior Supervisor Portering and Security

Closing date: 24 February 2026

University Hospitals of North Midlands NHS Trust is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill or salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply; however UHNM will be unable to offer sponsorship at the end of your graduate visa.

You must also have at least six months remaining on your visa at the start of employment for training and operational reasons.

An exciting opportunity has been created as a Senior Car Parking, Portering and Security Supervisor. The position is a newly created post suitable for an enthusiastic, driven and confident individual with a Security and Customer-focused background who has experience of leading by example.

The appointed person will drive change within a workforce, undertake challenging conversions directly and ensure security compliance is at the forefront of focus. The individual will work under direction but lead their team effectively unaided as well.

The post holder will lead a team which covers a 24/7/365 service provision but will predominantly work Mon-Fri. Some shift work may be required for Security events, training and unplanned absence within the Supervisory team, but this will be on an ad-hoc basis.

Under the direction of the Facilities Manager, provide an efficient car parking and portering service and, in conjunction with the Trust's Fire Safety and Security Manager, co-ordinate activity to provide an efficient security service.

Liaise with wards, departments and service providers to ensure the most efficient portering, car parking and security service is provided, supporting their needs and priorities. Review procedures and services to comply with Trust Policies, Statutory Requirements and Trust Targets, reflecting best practice and value.

Liaise with the Portering & Security Supervisors to ensure a consistent approach by the department to all tasks.

Monitor service level agreements, compliance with Policies & Procedures, and performance of the department; keep adequate records to complete audits and KPI reports.

Coordinate, monitor, develop and train the operational portering, car parking & security team as they undertake all routine, scheduled and ad-hoc tasks on a day-to-day basis. Ensure staff have adequate training and systems managed to reduce the risk of incidents or breaches in security; investigate and recommend changes when incidents occur.

A team approach is required to deliver the highest level of customer service. The job requires a flexible and hands-on approach to achieve the daily routine and ad-hoc workload of the Portering, Car Parking and Security service.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values co-created by our staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further details about the position, please see the job description and person specification. We welcome contact to explore the position further with applicants prior to advert closure.

For further discussion please contact Penny Parkinson, Deputy Head of Soft FM, via email:  to arrange a telephone discussion.

• Certificate in Control & Restraint / Conflict Resolution (SIA or accredited)

• Ability to demonstrate & evidence previous experience of supervising staff within a security setting (minimum of 2 years supervisory experience)
• Previous work experience within a healthcare environment

• Verbal & written communication, able to read & write English
• NVQ level 2 or 3 in Customer Service or recognised qualification in Leadership

• Positive mindset with respect to supporting…