Junior Project Manager

Overview

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services support customers with Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a Total Care package, a rental model that allows customers to make a single monthly payment to receive brand new equipment with maintenance costs taken care of.

Role Overview: The Junior Project Manager manages all works that come from the planning perspective. They plan work for engineers to complete, both in real time when a fault is identified and for future preventative maintenance works and/or installations. It is important that the Junior Project Manager plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.

The Junior Project Manager will collaborate regularly with colleagues within the Passive Fire team to ensure works are completed and invoiced on time. They will also work with the field; they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.

• Call/Email Handling:
  Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective
• Making outbound communication to customers to plan works in with them
• Managing emails in a timely and effective manner
• Liaise with production teams for manufacture of fire doors

• Works in Progress (WIP) Activity:
  Reviews, actions and updates the business on the progress of customer works, including:
  • Ensuring all jobs to be planned/allocated are progressed within SLA
  • Update WIP progress daily
  • Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed
  • Ensure that jobs are planned to be productive in terms of travel time and time on site

• Field Management:
  Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively
• Works with Regional leads to plan month ahead and review previous performance
• Share KPI reporting to service delivery management and regional leads to show performance

Essential

• Knowledge and Skills
  • Proficient level of computer skills
  • Excellent customer service skills
  • Good knowledge of the English language, both written and verbal
  • Good geographical knowledge

• Desirable
  • Commercial knowledge/understanding

Experience

• Essential
  • Experience of working in a customer facing role
  • Experience planning/scheduling/administration works in a fast paced environment
  • Experience of working in time critical roles and the ability to multi task

• Desirable
  • Experience working in a Fire/HVAC business
  • Experience project management/administration in Fire/Heat business

• Personal qualities
  • Excellent communication skills
  • Good attention to detail
  • Ability to multi task and self-prioritise
  • Good time management skills
  • Ability to interact with other departments and regions within JLA
  • Strong problem solving skill

Note:

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