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Hybrid Customer Service Team Lead — Coaching & KPIs

Job in Stafford, Staffordshire, ST16, England, UK
Listing for: Capita
Full Time position
Listed on 2026-03-10
Job specializations:
  • Management
Job Description & How to Apply Below
A leading service provider in Stafford seeks a Customer Service Team Leader to manage a team delivering excellent service. This role includes coaching staff, ensuring KPI compliance, and handling escalated issues in a supportive, non-sales environment. This full-time hybrid position offers a competitive salary, numerous benefits, and opportunities for career advancement. The ideal candidate will have experience in contact centres or leadership and be able to effectively analyze performance data.
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