Operational Control Manager

Title:

Operational Control Manager Requisition

We are excited to offer a permanent Operational Control Manager to join our dynamic Staffordshire Account in Stafford. This role will be carried out onsite at 1 Tipping Street, Stafford ST16 2DH
.

The Operational Control Manager plays a crucial role in ensuring the smooth operation and efficiency of our services. By overseeing the planning and delivery team, the manager is responsible for achieving key outputs and maintaining high standards of performance. This entails managing resources, acting as a primary contact for performance reporting, and implementing long-term solutions for recurring issues. The manager is pivotal not only to the success of the Staffordshire account but also in fostering a collaborative and productive environment.

Their impact on the community is significant, as they drive improvements in service delivery, ultimately benefiting both clients and operational staff.

• Responsibility for OCR delivery and achievement of OCR outputs
• Manage Planning and delivery team
• Ensure OCR functions are fully resourced and managed as required
• Act as OCR contact point for all reporting of performance and productivity data
• Oversee workforce planning with capacity planning
• Provide information to Client and Operational/Business Managers as required
• Review performance of plan/programme and working towards long term solutions for repetitive problems
• Focus on driving improved performance on daily basis
• Deliver and continuously improve service levels
• Maximise the productivity of the resources through reduction in wasted time, materials and operational costs

• Competitive Salary:
  Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
• Career Growth:
  Propel your career with clear, dynamic advancement opportunities to different roles or areas of the business.
• Training Opportunities:
  Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth.
• Personal Development Opportunities:
  Advance your personal growth through mentorship and access to our award‑winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.
• Pension:
  Benefit from a generous pension scheme with company contributions for your future peace of mind.
• Holidays:
  Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.
• Flexible Benefits:
  Customise your benefits package with options like additional leave, cycle‑to‑work schemes, charitable giving, and gym memberships.
• Exclusive Discounts:
  Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Social Impact:
  Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.

• IOSH – Managing Safety
• Team Management
• Data Management – able to use data in a compelling manner
• Internal and client systems knowledge
• Experience of working on a Highways Maintenance Contract

At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.

As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.